Considering that we ship online orders from the Netherlands, deliveries to destinations outside the European Union may be subject to customs and import duties.
Such duties vary by country and are outside of our control, however, in an effort to enable overseas customers to get to know our brand without facing extra costs, we have made a deal with UPS so that any outstanding duties will be billed to us, instead of you.
This deal covers most countries outside of the EU – including the USA, Australia, Canada, Japan, Switzerland, Bahrain, Lebanon, Indonesia and South Korea.
Please note that a few countries are not covered by the deal (for example: Russia), since these countries require duties to only be charged to the receiver. Unfortunately, in such countries, this means that you will be responsible for paying any duties upon delivery.
Please contact firstname.lastname@example.org if you have any questions.